Team Member Ready for Placement

Naville holds a Bachelor of Science in Criminology and brings with her a strong foundation in both customer service and administrative support. A former student athlete, she maintains an active lifestyle and is currently learning to play the guitar and other musical instruments. With a blend of academic training and hands-on experience from public service internships and a professional role in customer support, she demonstrates readiness to take on responsibilities in the Australian Real Estate space.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Naville with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Naville to apply the learnings immediately. Naville is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Naville and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Naville is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, Naville had already learned and gained experience with the following tools and software:

• Advanced: Microsoft Word, Microsoft PowerPoint, Microsoft Teams
• Practical Application: OneDrive, SharePoint, Canva (for school projects and resumes)
• Limited Experience: Microsoft Excel, Microsoft Forms

Additional Skills and Notable Experience
Naville has held roles that demonstrate both adaptability and direct client communication. Key skills and tasks include:

Internship Experience:

• Documenting and printing case report.
• Creating attendance logs and compiling reports
• Assisting civilians with inquiries and administrative processes
• Training in fire safety operations and basic equipment handling
• Reviewing and proofreading police reports for accuracy and submission

Work Experience:

• Handled guest and property concerns in a travel account.
• Communicated via calls, emails, and chat to resolve booking issues, liaise between guests and properties, and document cases for audit and performance tracking.
• Developed flexibility, teamwork, and client rapport-building strategies through regular coaching and structured performance monitoring.
• Participated in a structured one-month training program that enhanced communication, problem-solving, and tool proficiency.

Learning Ability and Work Proficiency
She is a determined and steady learner who shows consistent progress in her work. She grasps every opportunity to expand her knowledge and adapts quickly to existing systems and workflows. She is an active listener with good verbal and written communication skills and demonstrates empathy when engaging with clients. She requires minimal supervision, follows instructions well, and is highly organised in managing her tasks. While she may take extra time to complete unfamiliar assignments due to her meticulous nature, she ensures quality and accuracy in her output.

Interpersonal Skills and Personal Characteristics
She is calm, responsible, and well-mannered, showing up consistently as a respectful and punctual individual. She is conscientious, eager to learn, and confident in taking initiative. Her resourcefulness and enthusiasm make him an engaging team member who enjoys working with others. She carries a systematic approach to her work, is attentive to detail, and brings energy and professionalism into everything she does.

Suitability
She is greatly suitable for any general real estate, property management, or general administrative position, as well as for voice roles and basic social media tasks.

Why Naville is Suitable for the Role
Her strong foundation in administrative support, client communication, and adaptability makes him an excellent fit for real estate administration. Her experience handling sensitive information during internships and her direct client-facing work in a fast-paced travel account demonstrate her ability to manage responsibilities with care, urgency, and professionalism. With solid communication skills, a methodical mindset, and a genuine enthusiasm for learning, Naville is well-positioned to deliver high-quality support to clients in the Australian Real Estate industry.