Team Member Ready for Placement

Give enjoys learning new things and often spends his free time taking online courses, exploring trading, and playing video games with friends. He is a calm, focused, and highly capable individual with a Bachelor of Science in Office Administration. He brings several years of customer service experience across various accounts and settings, including the telecommunications and healthcare industries. A quick learner with a rational mind and a calm demeanor, he thrives in structured environments where attention to detail and organisation are key.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone his data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, he and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before our onboarding training, he has been identified as proficient with the following tools and software:

• Advanced: Word, Excel, Teams
• Practical Application: Canva, PowerPoint, Outlook, OneNote, OneDrive, Forms
• Basic Knowledge: AutoCAD, Small PDF, Adobe Photoshop, Adobe After Effects, Blender

Additional Skills and Notable Experience

He has held various customer service roles in call centers, supporting both telco and healthcare accounts for a total of over 3 years. He also completed an internship as an administrative assistant trainee in the hospitality industry. These roles strengthened his ability to manage client concerns, resolve issues effectively, and handle administrative tasks with diligence and care. Key skills and tasks include:

• Assisting customers with inquiries, billing concerns, and technical issues
• Using CRM platforms for call and case management
• Encoding and organising guest bookings
• Demonstrating attentiveness, patience, and communication in direct customer interactions
• Maintaining calmness and professionalism while managing multiple tasks

Learning Ability and Work Proficiency

He learns quickly, especially when exposed to new systems and processes. He takes a thoughtful and careful approach when learning unfamiliar tasks, ensuring each step is completed accurately and in full alignment with instructions. He demonstrates strong written and verbal communication skills, follows directions with ease, and requires minimal supervision once oriented. Highly organised and analytical, he is dependable and consistent in delivering quality outcomes.

Interpersonal Skills and Personal Characteristics

He is calm, gentle, and attentive. His composed nature allows him to handle high-pressure situations effectively, while his conscientious and confident attitude ensures reliability in teamwork. He is efficient, systematic, and thoughtful in his approach to responsibilities. He communicates well with others and creates harmonious relationships within a team setting, making him a well-rounded and professional team member.

Suitability

He is greatly suitable for any general real estate, property management, or general administrative position, and is also suitable for voice roles and basic social media tasks.

Why Give is Suitable for the Role

His combined background in customer service, administrative assistance, and his proactive approach to learning make him an excellent fit for a real estate or general administrative support role. He brings a thoughtful, efficient, and organised mindset, with proven communication skills and a keen ability to adapt to new systems. His calm yet confident personality allows him to work independently and within a team, making him a valuable addition to any real estate administration team.