Team Member Ready for Placement

Kyla holds a Bachelor of Science in Business Administration Major in Financial Management. She enjoys reading, cooking, crocheting, going to the gym, and spending time with friends and children. With a calm and pleasant demeanor, she brings a balanced mix of diligence, initiative, and competence. She demonstrates a strong work ethic and consistently displays a thoughtful and systematic approach to tasks, making her a promising addition to any administrative team.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Kyla and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Before our onboarding training, she had already learned and gained experience with the following tools:

• Expert: Word
• Advanced: PowerPoint, Canva
• Practical Application: DocuSign
• Limited Experience: Excel, Outlook, Teams, Trello, Hubstaff, LastPass
• Basic Knowledge: OneNote, Forms, Planner

Additional Skills and Notable Experience
Her experience includes customer service and administrative-related roles that have helped develop her strong interpersonal and organisational skills. She worked as a customer service representative trainee at a call center for 4 months and later continued as a customer service representative for another 5 months, where she strengthened her communication, problem-solving, and client-handling abilities. She also completed a 3-month on-the-job training at a motorcycle dealership company, where she was exposed to administrative processes and customer support functions. These roles have equipped her with a solid foundation in client service, multitasking, and office coordination. Key skills and tasks include:

• Client communication and conflict resolution
• Data handling and documentation
• Calendar scheduling and task management
• Visual presentation and document design

Learning Ability and Work Proficiency
She has a high comprehension capacity and excellent analytical ability. She is an active listener who communicates effectively in writing and adapts quickly to new systems and workflows. Highly autonomous and well-organised, she takes initiative in her work while also being receptive to guidance. While she was advised to build the habit of asking clarifying questions during task execution rather than afterward, this highlights her willingness to improve and maintain precision in her outputs.

Interpersonal Skills and Personal Characteristics
She is warm, cheerful, and diligent, showing a strong sense of responsibility and an eagerness to contribute. She is enterprising and capable, displaying a meticulous approach to her work and a systematic mindset. Her calm and pleasant personality is paired with modesty and a cooperative spirit, making her an approachable and reliable team member.

Suitability
She is greatly suitable for any general real estate, property management, or general administrative position, and is also suited for voice roles and basic social media tasks.

Why Kyla is Suitable for the Role
Her educational background, combined with her hands-on experience in customer service and administration, positions her as an excellent fit for real estate and general admin roles. Her ability to work independently, adapt to new tools, and maintain organisation under minimal supervision ensures that she can support clients efficiently. With her positive attitude, professionalism, and attention to detail, she is well-prepared to thrive in her role and deliver valuable contributions to her future team.