Team Member Ready for Placement

Generoso holds a Bachelor of Science in Marine Transportation. He enjoys singing, karaoke, and meeting with friends during his free time. With a strong educational background and years of experience in leadership, customer service, and administrative roles, he is now preparing to bring his skills and expertise into the real estate space.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone his data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Generoso and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, he had already gained knowledge and experience with the following tools:

• Limited Experience: Word, PowerPoint, Outlook, Teams
• Basic Knowledge: Excel, OneDrive

Additional Skills and Notable Experience
He has extensive professional experience across maritime, customer service, and leadership roles. He worked as a desk cadet and junior 3rd officer in the maritime industry for nearly four years, followed by over two years as a customer service representative and more than two years as a virtual assistant. He then advanced to leadership positions, serving as a team leader in a SaaS company for almost seven years. Key skills and responsibilities include:

• Leading daily operations of contact center agents, ensuring KPIs are consistently met
• Conducting performance evaluations and preparing productivity reports to identify trends and opportunities
• Managing escalation issues via email and phone with professionalism and efficiency
• Overseeing email campaign management, project launches, and follow-ups
• Performing data management to maintain updated and accurate databases across systems
• Tracking quotas, trends, and team performance through detailed reporting
• Collaborating with leadership teams to implement process improvements and SOPs
• Building strong leadership skills through training, emphasising communication, active listening, and motivating teams effectively

Learning Ability and Work Proficiency
He is a steady and self-motivated worker with excellent analytical capacity and a strong ability to comprehend and apply new concepts. He is highly autonomous, organised, and diligent, though he benefits from taking time to carefully absorb new processes. He communicates clearly both verbally and in writing, follows instructions with focus, and maintains a high level of accuracy in his work. He demonstrates precision and discipline in his work, consistently striving to improve efficiency while maintaining high-quality standards.

Interpersonal Skills and Personal Characteristics
He is warm, approachable, and sociable, with a cheerful and confident demeanor. He is highly cooperative, friendly, and eager to contribute positively to a team environment. His natural leadership qualities, combined with his enthusiasm and readiness to accept responsibility, make him both a reliable collaborator and a capable leader. He demonstrates professionalism, systematic organisation, and genuine interest in his work, which supports strong relationships and effective teamwork.

Suitability
Generoso is greatly suitable for any general real estate, property management, or general administrative position, as well as for voice roles.

Why Generoso is Suitable for the Role
His diverse professional background, strong leadership experience, and ability to manage both people and processes make him a highly valuable candidate for the real estate space. His skills in communication, organisation, and problem-solving align well with the demands of administrative and property management support. With proven expertise in leading teams, handling data, and executing operational tasks efficiently, he brings both reliability and adaptability. His interpersonal strengths and enthusiasm further reinforce his suitability, ensuring he can contribute effectively to clients while upholding high standards of performance.