Team Member Ready for Placement

Rowen is a graduate of Bachelor of Technology Major in Mechatronics Technology. He enjoys basketball, swimming, reading books, playing chess, and watching Netflix. With a strong technical foundation and years of client-facing experience, he brings a balanced mix of analytical skills, accuracy, and interpersonal capability that make him a well-rounded candidate for administrative support roles.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone his data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Rowen and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, he had already gained experience with the following tools:

• Practical Application: Word, Excel
• Limited Experience: Canva, AutoCAD, PowerPoint, Outlook
• Basic Knowledge: Adobe Photoshop, Teams, Forms

Additional Skills and Notable Experience
He built a strong professional background through his 6 years and 7 months as a teller and customer service representative at a bank. In this role, he managed and opened various bank accounts, carried out KYC (Know Your Customer) processes, interviewed clients, and performed accurate data entry at source. He was responsible for data management, confidentiality of records, report preparation, and regular client communication through calls, emails, and face-to-face interactions. Serving as the first line of business, he gained extensive experience in customer handling, compliance, and attention to detail. Through this role, he developed key skills in:

• Managing client data with accuracy and confidentiality
• Conducting Know Your Customer processes and compliance checks
• Preparing reports and monitoring account activity
• Handling client communications across multiple channels
• Providing first-contact customer service and support
• Performing accurate data entry and record management

Learning Ability and Work Proficiency
He is a steady and diligent worker who shows continuous progress in his tasks. He is highly organised, follows instructions with ease, and requires minimal supervision. He demonstrates good written and verbal communication skills, listens actively, and engages well in conversations. While he may take time when handling unfamiliar tasks, he proactively learns and adapts to processes to ensure accuracy and reliability in his work.

Interpersonal Skills and Personal Characteristics
He is composed, calm, and responsible, with a systematic approach to tasks and an industrious work ethic. He is confident in taking initiative, enthusiastic about his responsibilities, and cordial in collaborating with others. His attentiveness, resourcefulness, and courteous nature reflect his professionalism, while his openness and reliability make him a trusted team member.

Suitability
Rowen is greatly suitable for any general real estate, property management, or general administrative position, as well as roles involving basic social media and basic video editing.

Why Rowen is Suitable for the Role
His blend of technical knowledge, banking industry experience, and strong client-facing skills positions him as an excellent candidate for administrative support in the real estate space. His proven ability to manage sensitive data, uphold confidentiality, and maintain accuracy ensures he can handle complex real estate documentation and client communications effectively. Combined with his adaptability, organisational skills, and commitment to professional growth, he is well-prepared to deliver quality support and value to his future clients.