Team Member Ready for Placement

Jobie is a Bachelor of Secondary Education major in English and a graduate who has just completed her initial training and testing with Affordable Staff. She enjoys watching Netflix and reading books, and considers herself a homebody who likes cleaning the house and scrolling through social media. With a background in education and customer service, she brings strong communication skills, patience, and a service-oriented mindset that support her transition into the real estate administrative space.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Jobie and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to her training with us, she had already learned and gained experience with the following tools and software:

• Limited Experience: Excel, PowerPoint
• Basic Knowledge: Word, Canva

Additional Skills and Notable Experience
She has experience in both the education and customer service industries, having worked as a student intern at a public high school for six months and as a customer service representative in a call center for three months. Through these roles, she gained hands-on exposure to teaching support, student record management, administrative reporting, and direct customer interaction in a fast-paced service environment, which helped her build a strong foundation in communication, organisation, and client support.

• Handling inbound calls and resolving customer inquiries with professionalism
• Managing and updating records accurately through data entry and documentation
• Creating reports, presentations, and written materials using Office tools and Canva
• Communicating clearly while practicing problem-solving, active listening, and empathy

Learning Ability and Work Proficiency
She is a diligent and conscientious worker who learns steadily and is always willing to improve her work. She has good verbal and written communication skills, follows instructions with ease, and is highly organised in handling tasks. While she may require support when learning new systems and processes, she adapts well with guidance and shows strong potential to become more independent as she gains experience.

Interpersonal Skills and Personal Characteristics
She is calm, gentle, and modest, yet sociable and confident when engaging with others. She shows enthusiasm and earnestness in her work, is willing to accept responsibility, and demonstrates perseverance even when tasks are challenging. Her resourceful and cooperative nature makes her easy to work with in a team setting.

Suitability
Jobie is suitable for general real estate, property management, and general administrative roles, and is also suitable for voice roles.

Why Jobie is Suitable for the Role
Her background in education and customer service has shaped her into a patient, organised, and communicative professional. Her training in real estate administration, combined with her ability to follow instructions, learn steadily, and work well with others, makes her a strong fit for an admin team member role. With her positive attitude, strong work ethic, and willingness to keep improving, she is well-prepared to support clients effectively in the real estate space.