Team Member Ready for Placement

Name: Chiles Marie Cat-ag

SUITABILITY

Chiles is exceptionally well-suited for:

  • Real Estate Administration
  • Property Management Support
  • General Administrative Assistance

Her proven track record, strong organisational skills, and deep understanding of Australian real estate make her an outstanding choice for clients seeking a reliable, long-term VA.

INTERVIEW WITH CHILES

Watch the Interview

ABOUT CHILES

Chiles is a seasoned administrative professional with 12+ years of experience across customer service, finance, real estate, and business operations. Since joining Affordable Staff in 2019, she has become highly skilled in Australian real estate administration, consistently demonstrating reliability, accuracy, and the ability to manage complex tasks with minimal supervision.

With a Bachelor’s degree in Business Management and a proactive attitude toward learning, Chiles brings strong organisational skills and a deep understanding of real estate workflows—making her a standout support partner for busy property management teams.

ONBOARDING TRAINING AND ASSESSMENT

At Affordable Staff, Chiles completed comprehensive onboarding focused on real estate fundamentals, Australian business practices, and general administrative competencies.

Her training covered:

  • Understanding core real estate processes in Australia
  • Completing practical admin tasks (invoices, lease documents, routine inspections)
  • Strengthening her accuracy, data entry, and organisational systems
  • Ensuring familiarity with different states’ tenancy requirements and adapting to client-specific procedures

This foundation allows her to integrate quickly into new environments and support a wide range of admin responsibilities.

AFFORDABLE STAFF TOOLS TRAINING

Chiles gained hands-on experience with essential administration tools, including:

  • LastPass – secure credential management
  • Outlook – email and calendar organisation
  • TechSmith – screen capture and documentation
  • Hubstaff – time tracking and productivity monitoring
  • Zoom / Teams – virtual communication
  • OneDrive – cloud file management
  • Trello – task and workflow coordination

She also received exposure to major property management platforms such as Property Tree, PropertyMe, Console, REST, Palace, DocuSign, Adobe Acrobat, CoreLogic, and Realworks—further strengthening her capability to support real estate clients.

PROFESSIONAL JOURNEY AND ACHIEVEMENTS

Before Joining Affordable Staff

Chiles built a strong, diverse career across several industries:

  • Customer Service Representative → Branch Head
    Managed money transfers, bill payments, insurance, and digital banking operations.
  • Customer Care & Finance Assistant Administrator (Dubai)
    Supported property administration and finance functions for a real estate company.
  • Collections Executive (Dubai)
    Handled contractual collections for a car rental company with accuracy and compliance.
  • Proprietor / Manager
    Successfully managed daily operations of her own small clothing business.

These roles highlight her adaptability, independence, and commitment to quality performance.

Experience with Affordable Staff (2019 – Present)

Chiles has delivered outstanding admin support to her Australian real estate client for over five years. Her work included:

Property Management Support

  • Setting up tenant details and preparing lease agreements and renewals
  • Updating rent schedules, lease records, and compliance boards
  • Preparing compliance reports (gas, smoke alarm, insurance, pest, electrical)
  • Processing rental applications and assisting with remote inspections
  • Finalising inspection reports for owners

File Management & Auditing

  • Reorganising server folders and applying naming conventions
  • Batch filing, renaming, and document classification
  • Conducting audits for property records, maintenance, landlord insurance, and compliance registers

Administrative & Operational Tasks

  • Preparing Comparative Market Analysis (CMA) reports
  • Managing mail merges and tenant/owner communication
  • Maintaining document templates, applications, and property handbooks

Client Testimonial

“Chiles is by far the best VA we have ever worked with. For 5 years, she supported our 500-property portfolio with exceptional accuracy and minimal supervision. Anyone lucky enough to work with Chiles will be pleasantly surprised.”

LEARNING ABILITY AND WORK PROFICIENCY

Chiles quickly learns new tools and processes and integrates seamlessly into established workflows. Her communication skills—both written and verbal—ensure clarity and efficiency in every task. She works independently, prioritises effectively, and consistently delivers high-quality results even under pressure.

INTERPERSONAL SKILLS & PERSONAL CHARACTERISTICS

Chiles is warm, approachable, and highly dependable. She maintains a positive work ethic, demonstrates excellent attention to detail, and fosters a collaborative environment. Her commitment to accuracy and professionalism makes her a trusted partner for any team.

EDUCATIONAL BACKGROUND

Bachelor of Science in Business Management

EMPLOYMENT HISTORY

  • Affordable Staff — Real Estate Administrative Assistant (2019–Present)
  • Iyen’s Closet — Proprietor/Manager (2016–2019)
  • Hertz – Al Futtaim Group, Dubai — Collections Executive (2012–2013)
  • Diamond Developers LLC, Dubai — Customer Care & Finance Assistant Administrator (2008–2011)
  • Universal Storefront Services Corporation — Customer Service Representative / Branch Head (2005–2007)

SKILL SET SUMMARY

  • Real Estate Administration
  • Property Management Support
  • Compliance & Audit
  • Lease Documentation
  • CMA / Rent Review Preparation
  • File Management & Data Accuracy
  • Customer Service & Client Communication
  • Task Prioritisation & Workflow Organisation