Team Member Ready for Placement

PERSONAL DETAILS

Name: John Kenneth Encia

Date of BirthGenderMarital Status
30 May, 2001MaleSingle

Interview with John

ABOUT JOHN

John is a Bachelor of Science in Medical Technology graduate, equipped with a solid foundation in administrative skills and a deep understanding of structured processes. Dedicated, quick to learn, and highly adaptable, John is well-suited for Australian property management and real estate admin roles. He combines a calm, patient demeanour with strong organisational discipline and a proven ability to work independently or as part of a team.

Core Strengths

John excels in maintaining accuracy, meeting deadlines, and adapting quickly to new processes. He is solution-oriented, works efficiently under pressure, and builds strong working relationships through his friendly and professional communication style.

Affordable Staff Training Overview

John completed Affordable Staff’s structured training program, which builds strong administrative foundations, introduces Australian business standards, and develops essential skills for supporting Property Managers effectively.

Training Highlights

  • Administrative Discipline – accuracy, organisation, documentation, timestamping, and professional communication.
  • Australian Real Estate Foundations – tenancy processes, lease documentation, rental applications, property lifecycle, and basic legislation awareness.
  • Property Management Tasks – maintenance coordination, routine inspections, condition reports, CMA basics, and invoice handling.
  • Workplace Readiness – understanding PM workflows, communication expectations, and adapting to client-specific processes.

Tools Learned

  • Core Admin Tools – Outlook, Microsoft Teams, Zoom, OneDrive, Trello, Hubstaff, LastPass, TechSmith.
  • Real Estate Software – Property Tree, PropertyMe, Console, REST, FileSmart, DocHub, DocuSign, Adobe Acrobat, Inspection Manager, Realworks, CoreLogic/RP Data, Palace, 1Form, Maintenance Manager.

Additional Tools Experience (Before Joining Affordable Staff)

  • Practical Application: Word, PowerPoint, Outlook, Publisher, Teams, OneDrive, Forms; Canva.
  • Limited Experience: Excel.
  • Basic Knowledge: OneNote.

Professional Experience & Key Skills

During his internship at two different hospitals (7 months total), John developed strong organisational and process management skills while maintaining accuracy and professionalism in a high-pressure environment. He later worked as an outbound appointment setter in an IT teleservices company for 8 months, where he built experience in communication, process adherence, and client support. Key responsibilities and skills include:

  • Efficient data entry and documentation for patient scheduling.
  • Professional client communication via email, text, and phone.
  • Managing scheduling workflows using tools like Freshdesk and AdvancedMD.
  • Keeping detailed and organised records for accuracy in admin processes.

Personal Interests & Hobbies

John enjoys learning new skills and staying updated on technology. He also values quality time spent with friends and family, as well as exploring creative hobbies like graphic design and visual media in his free time.

Role Suitability

Highly suitable for Australian property management, general real estate administrative support, and client-specific admin processes.

Why John is Suitable for the Role

John’s structured training, strong educational foundation, and efficient work ethic make him a valuable asset for Australian property management teams. His ability to adapt to new systems, focus on accuracy, and maintain professional communication ensures he can seamlessly support property management workflows and administrative tasks. Confident and resourceful, John is ready to contribute effectively to your team.

EDUCATIONAL BACKGROUND

Degree: Bachelor of Science in Medical Technology

Level: Graduate

EMPLOYMENT HISTORY

Business name: Next Level IT Teleservices

Position: Outbound Appointment Setter

Date of Employment: October 2024 – June 2025

Business name: Corazon Locsin Montelibano Memorial Regional Hospital

Position: Intern

Date of Employment: December 2023 – May 2024

Business name: St. Paul’s Hospital of Ilo-ilo, Inc.

Position: Intern

Date of Employment: September 2023 – November 2023

SKILL SET SUMMARY

English Composition