Team Member Ready for Placement

Thea is a graduate of Bachelor of Science in Office Administration who enjoys cooking, baking, caring for her rescue cats, travelling with family and friends, and mountain climbing. She has a background in customer service and administrative support through her experience in call center operations and government internships. Through these experiences, she developed strong communication, organisational, and data management skills while working directly with customers and handling information with accuracy and care.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training and Additional Tools Proficiency
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, she and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Thea is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Prior to our onboarding training, she has been identified as proficient with the following tools and software:

• Expert: Teams
• Practical Application: MS Word, Excel, PowerPoint, Outlook, Canva

Additional Skills and Notable Experience
Thea has gained experience through customer service and administrative support roles within a call center environment as well as internships in government offices. These roles allowed her to work closely with customers, manage data, and maintain accurate documentation while ensuring that inquiries and requests were handled efficiently.

• Providing customer support by answering calls, addressing member inquiries, and assisting with concerns related to insurance benefits, eligibility status, and appointment scheduling.
• Managing and recording customer information, maintaining accurate records, and preparing summary reports of interactions and transactions.
• Performing data management tasks including documenting customer details, tracking interactions, and submitting reports to supervisors.
• Communicating with customers through phone-based support while maintaining professionalism and patience during varying types of interactions.
• Using productivity tools such as Microsoft Excel and Microsoft Teams to track work progress, manage communications, and organise operational data.
• Supporting administrative functions during internships in government offices, assisting with clerical work, documentation, and general office tasks.
• Demonstrating strong active listening skills, attention to detail, and compliance with processes while handling customer inquiries and data.

Learning Ability and Work Proficiency
She demonstrates a steady and disciplined approach to learning and completing tasks. She adapts quickly to existing systems and workflows and is capable of working autonomously once instructions are provided. She communicates clearly and concisely, follows processes with accuracy, and maintains organised records in her work. Her willingness to improve and learn from experience allows her to continuously refine her skills, while her structured and systematic work style supports consistent and reliable task completion.

Interpersonal Skills and Personal Characteristics
She presents herself as attentive, friendly, and cooperative when working with others. She shows eagerness to accept responsibilities and demonstrates perseverance when handling challenging tasks or customer interactions. Her calm and patient approach allows her to maintain professionalism even in demanding situations, and she works well within a team environment while also showing initiative in completing assigned responsibilities. Her steady work ethic and systematic approach contribute positively to collaborative work settings.

Suitability
Thea is greatly suitable for any general real estate, property management, or general administrative position, as well as basic social media tasks.

Why Thea is Suitable for the Role
Thea’s background in customer service, administrative support, and data management provides a strong foundation for working in the Australian real estate administrative space. Her experience handling customer inquiries, maintaining records, and producing organised reports demonstrates her ability to manage information accurately and communicate effectively. Combined with her structured work style, willingness to learn, and ability to work independently, she is well-equipped to support property management and general administrative tasks while maintaining professionalism and efficiency.