Team Member Ready for Placement

Lorelei is a Bachelor of Arts in Psychology graduate with extensive professional experience across virtual assistance, property management, human resources, recruitment, and training. Most recently, she spent 4 years and 8 months as a virtual assistant, where she supported property management and real estate operations involving maintenance coordination, lease administration, invoicing, property monitoring, inspections, landlord statements, and agent support. Her broad administrative background, client-facing experience, and familiarity with structured processes complement her practical understanding of property management. Outside of work, she enjoys reading books, playing video games, watching Netflix and Korean dramas, painting, and crochet.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Lorelei and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to her training with Affordable Staff, Lorelei had already learned and gained experience with the following tools:

• Practical Application: Canva, Trello, Word, Excel, PowerPoint, Outlook, OneNote, Teams, Forms, OneDrive, SharePoint, DocuSign
• Working Knowledge: Hubstaff, LastPass
• Basic Knowledge: Microsoft Visio

Additional Skills and Notable Experience
She brings extensive experience across virtual assistance, human resources, recruitment, and training, including 4 years and 8 months as a virtual assistant and several years across HR and training-focused positions. Her experience provides a strong combination of property management administration, client support, people coordination, reporting, and general administrative capabilities.

• Coordinating maintenance, repairs, cleaning, and inspections; outsourcing contractors when required; supporting lease preparation and tenant documentation; reviewing requirements for completeness and potential fraud; preparing landlord statements; monitoring outstanding payments; and assisting real estate agents.
• Maintaining daily task and property inventory monitoring, preparing weekly landlord statements and inspection reviews, handling monthly client billing, and assisting with monthly reporting.
• Communicating directly with clients, real estate agents, landlords, contractors, and other stakeholders while managing challenging enquiries and maintaining productive working relationships.
• Supporting recruitment from job posting and applicant screening through interviews, requirements processing, job offers, and new-hire orientation, as well as employee relations, benefits administration, disciplinary processes, and employee engagement activities.
•  Conducting new-hire orientation and product training, introducing company systems and procedures, and coordinating training materials, attendance, logistics, activities, and supporting resources.
• Additional Systems Experience: Salesforce, Weimark, Apploye, RealtyMX, Google Suite, Microsoft applications, Trello, Wizehire, JobStreet, and HRIS.

Learning Ability and Work Proficiency
She is a highly motivated and organised team member who has maintained generally good to excellent work results. She communicates clearly in both verbal and written settings, listens actively, and engages effectively with others. She follows instructions with ease, works with minimal supervision, and approaches her responsibilities in a methodical and attentive manner. Her thorough approach supports accuracy, and continued familiarity with processes is expected to strengthen her confidence and efficiency when navigating challenging situations.

Interpersonal Skills and Personal Characteristics
She presents as mature, calm, composed, and responsible, with a persevering and attentive approach to her work. She demonstrates confidence in taking initiative while remaining meticulous and committed to her responsibilities. Her friendly and cooperative nature supports harmonious working relationships, while her methodical approach and strong interest in her work contribute to dependable performance.

Suitability
Lorelei is greatly suitable for general Real Estate, Property Management, and General Administrative positions, with additional suitability for voice and basic social media roles.

Why Lorelei is Suitable for the Role
Her previous hands-on Property Management experience, combined with her Affordable Staff training in Australian Real Estate administration, positions her well to provide practical and reliable support to clients. She has experience coordinating property maintenance, supporting lease documentation, reviewing tenant requirements, preparing landlord statements, monitoring payments, maintaining property records, and assisting real estate agents. Her broader background in HR, recruitment, training, reporting, and client communication further strengthens her administrative versatility. With strong organisational skills, good communication, minimal supervision requirements, and experience working with a range of business systems, she is well-positioned to adapt to client-specific processes and contribute effectively to Real Estate and Property Management operations.