PLACED WITH CLIENT

Meet Mae, a dedicated and professional member of the team. With a rich background in customer service and technical support, she brings a wealth of experience and a strong work ethic to her role. She is a graduate with a Bachelor of Science in Secondary Education, majoring in English, and has honed her skills through various positions in the call center industry. She will be an invaluable asset to your team as an admin assistant, bringing her dedication, skills, and professionalism to support and enhance your operations.

Work History

Before joining the organisation, she worked in the call center industry for over seven years. Her roles included serving as a customer service representative for 1 year and 11 months, a technical support representative for 3 years and 5 months, and a subject matter expert for 1 year and 10 months. Throughout her career, she has handled concerns related to major household services, including phone, Internet, and cable TV, and has supported big telecommunications companies in the US.

Personal Details

She enjoys engaging in extracurricular activities and has received several awards in oration contests, impromptu speaking, and literary declamation during her university years. At home, she loves relaxing and spending quality time with her family over a good meal or a movie.

Personality and Traits

She is known for her maturity, professionalism, and data-driven approach. Her exceptional attention to detail ensures that she is careful and thorough in all her tasks. Her friendly demeanor and organisational skills make her a valuable asset to any team.

Skills and Communication

She has a good command of the English language, both in writing and speaking. She is confident in handling customer calls and has demonstrated strong problem-solving abilities. Her background in technical support has equipped her with excellent analytical skills, allowing her to resolve issues efficiently. She is proficient in multi-tasking, data entry, and account documentation, making her a versatile team member.

Supervision and Organisation

She adapts quickly to existing systems and workflows and is highly autonomous, requiring minimal supervision. She is well-organised and capable of prioritising tasks to provide effective and quality service.

Current Employment with Affordable Staff

She has been working with Affordable Staff since February 2021, excelling in the property management space. Her responsibilities include:

1. Client Communication and Support

1. • Updating clients on their application outcomes by checking the Banking Rehab referred list.
   • Responding to SMS, email, and calls inquiring about the rental program.
   • Transferring calls from clients to the brokers assigned to their applications.
   • Following up on callback requests and missed calls, ensuring timely and effective communication.
2. Data Management and Assessment
   • Updating Zoho Projects for Banking Rehab weekly progress.
   • Assessing clients’ capacity based on income to determine rental eligibility.
   • Encoding all necessary data for submission.
   • Handling the assessment of clients eligibility based on their credit scores and banking profiles.
   • Uploading documents sent by re-app eligible clients/applicants
3. Administrative and Coordination Tasks
   • Assisting in profile registration/approval for Banking Rehab
   • Cleaning and call back leads from callback requests or missed calls.
   • Confirming car applicants’ details via call.
   • Scheduling appointments for deals ready for broker interviews.
   • Ensuring all necessary documents are attached to deals or leads.
   • Maintaining an organised system by moving duplicate leads/deals to junk.
4. System and Process Optimisation
   • Cleaning apps/bank statements email inbox messages.
   • Submitting deals to Zoho CRM with complete documents and confirmed details for assessment.
   • Adding potential leads from phone/email inquiries.
   • Setting meeting schedules via CRM and notify brokers of clients’ availability.
   • Converting all income/expenses into monthly amounts, and fill in other details for applications and credit files based on Equifax reports.

Her comprehensive approach and meticulous attention to detail ensure that all tasks are completed efficiently and accurately, making her an essential part of the team.

Mae is a dedicated and experienced professional with a proven track record in the call center industry. Her strong communication skills, attention to detail, and ability to work autonomously make her greatly suitable for any general administrative position. At Affordable Staff, Mae continues to excel, bringing her expertise and commitment to delivering exceptional service.