Team Member Ready for Placement

Justiniano is a motivated and detail-oriented individual with a background in customer service and volunteer work, bringing strong communication and problem-solving skills to administrative roles. Currently in a relationship and with personal interests in video games and painting, he also enjoys hands-on hobbies such as DIY projects, building, cooking, and tabletop roleplaying games. With foundational studies in Culinary Arts and a natural inclination toward organisation and creativity, Justiniano demonstrates adaptability, patience, and a strong commitment to delivering quality support in fast-paced environments.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Justiniano is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Justiniano’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Justiniano with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Justiniano to apply the learnings immediately. Justiniano is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Justiniano and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Justiniano is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Before his onboarding training, Justiniano has already gained experience using the following tools and software:

• Practical Application: Canva, Outlook, Teams, OneDrive
• Limited Experience: Word, Excel, PowerPoint, Trello, Hubstaff, LastPass
• Basic Knowledge: Photoshop, GIMP, SharePoint, PropertyMe

Additional Skills and Notable Experience
Justiniano has over a year of combined experience in customer service roles within a call center environment, along with ongoing volunteer work as a responder since 2018, where he developed strong communication, empathy, and problem-solving skills.

• Assisting customers with inquiries related to health insurance, including locating doctors and pharmacies
• Coordinating appointments by contacting clinics while assisting customers in real time
• Handling customer information responsibly while ensuring accurate documentation
• Creating and updating customer notes for follow-ups and continuity of service
• Communicating with team members and supervisors through internal platforms
• Utilising soft phone systems and browser-based tools to manage customer interactions
• Demonstrating empathy, composure, and adaptability when dealing with diverse customer concerns

Learning Ability and Work Proficiency
Justiniano is a steady and reliable learner who shows continuous progress through hands-on experience and practical application. He demonstrates good verbal and written communication skills, allowing him to convey information clearly and concisely. He follows instructions effectively, requires minimal supervision, and maintains a highly organised approach to his work. While he naturally works independently, he is continuously improving in proactively communicating uncertainties to ensure accuracy and alignment with expectations.

Interpersonal Skills and Personal Characteristics
Justiniano presents himself as composed, responsible, and courteous, with a calm and professional demeanor that supports positive interactions with both clients and team members. He is diligent and systematic in his approach, showing initiative and a strong willingness to take on responsibilities. His cordial nature allows him to collaborate effectively, while his punctuality and reliability contribute to a consistent and dependable work ethic.

Suitability
Justiniano is greatly suitable for general real estate, property management, and general administrative roles, as well as voice-based roles.

Why Justiniano is Suitable for the Role
Justiniano’s strong foundation in customer service, combined with his training in Australian real estate processes, makes him a well-rounded candidate for administrative support roles. His ability to communicate clearly, manage information accurately, and remain composed under pressure ensures reliable performance in client-facing and back-office tasks. With his organised work style, adaptability to tools and systems, and commitment to continuous improvement, Justiniano is well-positioned to effectively support real estate operations and contribute positively to any team.