Team Member Ready for Placement

Angelou is a graduate of Bachelor of Science in Business Administration Major in Financial Management, with a strong foundation in financial processes and administrative support. She brings a balanced mix of accounting exposure and customer service experience, having worked in both financial and technical support roles. Outside of work, she enjoys general exercise and engaging in activities such as mobile gaming, volleyball, badminton, and reading eBooks, reflecting a well-rounded and disciplined lifestyle.

Onboarding Training and Assessment
At Affordable Staff, we ensure that every team member possesses a robust understanding of administrative tasks while also having a deep appreciation and comprehension of Australian business practices and cultural nuances. This dual focus ensures they are exceptionally well-prepared to support their clients effectively. All our VAs begin with general admin training that focuses on real estate, providing them with valuable context for working with Australians and a comprehensive overview of general admin competencies. This foundational training ensures that trainees are versatile and capable of supporting a wide range of administrative tasks.

Our training program for Accounts Virtual Assistants (VAs) encompasses a comprehensive suite of topics essential for proficient financial administration. The curriculum begins with foundational bookkeeping tests and a basic accounting refresher, followed by specialised modules on an introduction to Australian accounting and taxation. Trainees delve into business activities and entity reporting within Australia, learn the basics of accounting ledgers, and get acquainted with various accounting software, including Xero and MYOB. The program includes detailed steps for setting up and using these tools, covering everything from bank feeds to payroll compliance and invoice creation. VAs gain hands-on experience by processing various tasks in Xero, ensuring practical application of their learning.

Additionally, the training addresses taxation topics, including types of taxes, regulations, and laws specific to individuals and businesses in Australia. The final segment includes a thorough assessment and certifications in Xero and MYOB, ensuring that trainees are well-prepared for real-world accounting tasks.

This comprehensive approach ensures our VAs are highly skilled in both general administrative support and specialised accounting functions, making them invaluable assets to their clients.

Affordable Staff Tools Training
Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Accounting Foundations course, we place a significant emphasis on Xero and MYOB. Accounting VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient.

Prior to her onboarding training, Angelou has been identified as proficient with the following tools and software:

• Practical Application: MS Word, MS Excel
• Limited Experience: MS PowerPoint, Outlook
• Basic Knowledge: Teams, OneDrive, Forms, Canva, Xero, QuickBooks

Additional Skills and Notable Experience
She has gained diverse experience across accounting, financial services, and technical support, equipping her with a strong combination of analytical, administrative, and problem-solving skills. She worked as a plant accountant at a gas corporation for 2 months, a financial service specialist for 2 years and 5 months, and a technical support representative for 7 months.

• Performing cash-in-bank monitoring, daily sales and invoice verification, and cash summary tracking
• Managing petty cash funds, monitoring daily expenses, and preparing bank reconciliation statements
• Conducting data validation and ensuring accuracy in financial records and reports
• Supporting audit processes, including random cash and petty cash fund checks
• Maintaining schedules and assisting with administrative coordination for management
• Handling customer concerns and providing financial and technical support through calls and communication platforms
• Utilizing tools such as Microsoft Dynamics NAV, Excel, Google Sheets, Gmail, and Outlook for reporting and documentation
• Demonstrating strong attention to detail, time management, and accuracy when handling financial data

Learning Ability and Work Proficiency
Angelou is a consistent and reliable worker who demonstrates a strong ability to work independently with minimal supervision. She follows instructions with ease and approaches tasks with a structured and organized mindset. Her communication skills are clear and professional, allowing her to effectively collaborate and report on tasks. She shows a proactive attitude toward learning, continuously improving her accuracy and attention to detail, especially when handling financial data and documentation.

Interpersonal Skills and Personal Characteristics
She is calm, approachable, and easy to work with, fostering a positive and cooperative environment within a team. She is industrious and willing to take on responsibilities, showing initiative and a steady commitment to her work. Her meticulous and systematic approach ensures that tasks are handled carefully, while her friendly nature helps her build good working relationships with colleagues and clients alike.

Suitability
Angelou is greatly suitable for general accounts or general administrative positions, as well as roles in client communication support, CRM/system support, data entry and documentation, and voice roles.

Why Angelou is Suitable for the Role
Angelou’s practical accounting experience, combined with her strong administrative and customer service background, makes her a strong fit for the Australian Accounting space. Her hands-on exposure to financial processes such as reconciliation, expense monitoring, and reporting ensures she can handle accounting tasks with accuracy and efficiency. In addition, her disciplined work ethic, ability to learn quickly, and structured approach to tasks enable her to provide reliable support in a fast-paced environment, making her a valuable asset to any team.