Team Member Ready for Placement

PERSONAL DETAILS

Name: Cristela Clavano

Date of BirthGenderMarital Status
2 July, 2001FemaleSingle

Interview with Cristela

ABOUT CRISTELA

Cristela is a dedicated and versatile professional, with a background in accountancy and management accounting. Having completed two years of a Bachelor of Science in Accountancy and graduating with a Bachelor of Science in Management Accounting, Cristela possesses a solid foundation in financial principles. She enjoys watching Korean dramas, swimming, singing, dancing, camping, watching movies, browsing social media, and participating in outdoor activities.

Onboarding Training and Assessment

At AffordableStaff, we ensure that every team member has a comprehensive understanding of administrative tasks and a deep appreciation of Australian business practices and cultural nuances. This dual focus prepares them exceptionally well to support their clients effectively. Cristela’s training included general admin training with a focus on real estate and accounting space, providing valuable context for working with Australians and a thorough overview of general admin competencies.

Our training program for Accounts Virtual Assistants encompasses a comprehensive suite of topics essential for proficient financial administration. Cristela underwent foundational bookkeeping tests and a basic accounting refresher, followed by specialised modules on Australian accounting and taxation. She learned about business activities and entity reporting within Australia, accounting ledgers, and various accounting software, including Xero and MYOB. Cristela gained hands-on experience processing tasks in Xero, ensuring the practical application of her learning.

Additionally, the training covered taxation topics, including types of taxes, regulations, and laws specific to individuals and businesses in Australia. The final segment included a thorough assessment and certifications in Xero and MYOB, ensuring Cristela is well-prepared for real-world accounting tasks.

AffordableStaff Tools Training

Tools training is a crucial part of our program, ensuring our team members gain proficiency in essential software used in daily operations. Cristela was introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Accounting Foundations course, significant emphasis is placed on Xero and MYOB. Cristela spent considerable time honing her skills through practice and repetition using these tools, ensuring she became highly adept and efficient.

Additional Tools Proficiency

She has demonstrated advanced proficiency in MS tools, basic knowledge of Photoshop, and advanced proficiency in Canva. These skills complement her accounting knowledge, making her a versatile team member.

Additional Skills and Notable Experience

Cristela is a fresh graduate of management accounting. Initially enrolled in an accountancy course, she shifted to management accounting to balance work and studies. She worked as a customer service representative for three years, during which she developed strong communication and critical thinking skills.

Learning Ability and Work Proficiency

She is a diligent and conscientious worker, known for her articulate and clear communication skills. She excels in both verbal and written communication, adapts quickly to existing systems and workflows, and requires minimal supervision. Her organisational skills are highly developed, making her an excellent self-starter. While she has good retention of accounting concepts, further reinforcement and specific training will enhance her expertise.

Interpersonal Skills and Personal Characteristics

She is composed and mature, exhibiting a steady and reliable demeanor. She takes initiative and demonstrates striking mental capacity, efficiency, and capability in her professional abilities. She is meticulous in her work, showing a keen interest in her tasks. Her systematic approach to organisation and harmonious cooperation with others make her an asset to any team. Courteous and well-behaved, she is diligent and conscientious in all her efforts.

Suitability

Cristela is greatly suitable for any general accounts administrative position and voice roles.

Why Cristela is Suitable for the Role

Cristela’s solid educational background in accountancy and management accounting, combined with her comprehensive training at AffordableStaff, makes her a perfect fit for administrative roles in the Australian accounting space. Her proficiency in essential tools, strong communication skills, and organised work approach ensure she will excel in supporting clients with general administrative and specialised accounting tasks. Cristela’s experience as a customer service representative further enhances her ability to manage client interactions effectively, making her an invaluable asset to any team.

EDUCATIONAL BACKGROUND

Degree: Bachelor of Science in Management Accounting

Level: Graduate

Degree: Bachelor of Science in Accountancy

Level: Completed 2 Years

EMPLOYMENT HISTORY

Business name: Teleperformance

Position: Customer Service Representative

Date of Employment: April 2022 – August 2023

Business name: PanAsiatic Call Centers, Inc.

Position: Customer Service Representative

Date of Employment: June 2020 – April 2022

SKILL SET SUMMARY

English Listening

English Composition