PLACED WITH CLIENT

Gian has over 2 years of work experience. He has a good command of the English language in written and spoken forms.

He worked as a customer service representative at one of the biggest call centers in the city. He was assigned to two different accounts. He handled sales calls, assisted customers with their purchases, gave information on the products they offered, and handled billing inquiries. He was then later assigned to another account where he catered to calls about hotel accommodations, may it be cancellations, extensions, or relocations. He also handled complaints and guided customers on the protocol for complaints. This role enhanced his communication, multi-tasking, and problem solving skills.

Gian also worked as a Discord moderator. During this stint, he had to set the tone and pace and control the content that was being posted or asked in the chat. He also had to make sure that the clients’ needs were met through a panel format. This role developed his analytical abilities and eye for detail.

Overall, Gian is a capable person. He is organised and analytical. He is a problem solver and a multi-tasker. He is a team player with a keen eye for detail. He would make a great addition to your team as an admin assistant.