TEAM MEMBER READY FOR PLACEMENT

John is an enthusiastic and highly motivated professional with a strong foundation in technical education and a proven track record in various roles, including customer service, supervision, and virtual assistance. With a passion for learning new skills and a keen eye for organisation, he has successfully transitioned into the administrative and real estate support field, where his technical background, excellent communication skills, and proactive attitude contribute to his adaptability and efficiency.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks such as invoices, lease agreements, and routine inspections, were central to the curriculum.

These exercises familiarised him with common real estate procedures and honed his data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, John and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

He brings a broad range of professional experience to the role. With prior experience as a virtual assistant, a census supervisor, and a customer service representative, he has gained valuable skills in communication, organisation, and client relations.

He has been with Affordable Staff since March 2023 in the real estate space. His responsibilities include:

• Data Entry & Management
  • Converting leads into quotes and entering quotes from emails.
  • Updating quotes to jobs and inputting quotes from files like Ezescan folders.
  • Archiving expired quotes and cancelling quotes.
  • Recording approvals received directly from the owner.
  • Handling and responding to general inquiries.
  • Processing Full Investigation Requests.
• Quoting & Approvals
  • Preparing quotes for completed inspections to send to customers for approval.
  • Reviewing expired approvals to decide whether to continue or initiate a re-quote.
  • Updating quotes based on follow-up emails from project managers or owners.
• Customer Communication & Follow-ups
  • Following up on whether to continue old approvals or process re-quotes.
  • Sending annual air-conditioning reminders to customers.
• Reporting & Invoicing
  • Reporting on detailed inquiries and client requests.
  • Creating detailed reports based on client needs.
  • Preparing and issuing invoices for completed treatment reports.

Learning Ability and Work Proficiency

He has demonstrated an impressive ability to quickly adapt to new systems and workflows, excelling in both structured training environments and hands-on practice. A steady and organised worker, he is self-motivated and competent at working independently, often requiring minimal supervision to complete his tasks. He is also highly analytical and detail-oriented, with a results-driven attitude that pairs well with his ability to follow instructions and effectively manage his time.

Interpersonal Skills and Personal Characteristics

He is a calm and composed individual with a quiet confidence that allows him to work effectively under pressure. Friendly, helpful, and approachable, he thrives in team environments and builds strong working relationships with peers and clients alike. His maturity and pleasant demeanour make him a joy to work with, while his determination and keen interest in continually improving set him apart. He is sociable yet modest and maintains a professional attitude while being gentle and attentive.

Suitability

John is highly suitable for any general real estate, property management, or general administrative position. He is also a strong candidate for voice roles and basic social media tasks.

Why John is Suitable for the Role

His solid foundation in administration, coupled with his training in Australian real estate practices, makes him an excellent fit for a real estate or property management role. His strong communication skills, ability to adapt quickly, and focus on organisation equip him to handle a variety of administrative tasks efficiently and effectively. He brings a well-rounded skill set and a positive, professional attitude to the team, guaranteeing valuable support to any organisation.