Team Member Ready for Placement

Christianne is a confident and capable professional with a Bachelor of Science in Hotel and Restaurant Management. With over seven years of experience as a team lead in a call center setting, he has honed skills in people management, quality control, client communication, and administrative functions. He brings a strong sense of structure, dedication, and professionalism to his work. He is highly adaptable, takes pride in completing tasks thoroughly, and has demonstrated a consistent drive to learn and improve. He enjoys watching movies, reading, drawing, and listening to music in his free time, which speaks to his creative and reflective nature.

Onboarding Training and Assessment
At Affordable Staff, we ensure that every team member not only masters administrative tasks but also gains a deep understanding of Australian business practices and cultural nuances. This preparation is vital for effective client support. Our training starts with real estate, providing a comprehensive overview of general administrative competencies, ensuring our trainees are versatile and capable of handling a wide range of administrative tasks.

The second phase of our training program focuses on Mortgage Broker Assessment. This intensive two-week course immerses trainees in document processing modules, where they learn to understand various types of documents and their roles in the loan application process. Trainees are trained in following naming conventions and editing standards, with their skills assessed through quizzes and individual tasks. They are also introduced to fundamental mortgage concepts and familiarised with commonly used tools such as CRM systems. Tasks include data entry and loan application management, offering a complete view of preparing a loan application.

We also emphasise communication skills, enhancing them through grammar checks, situational chats, and lender call simulations. By the end of this phase, our trainees will be proficient in handling mortgage-related tasks, meeting the high standards expected by our clients.

Affordable Staff Tools Training
Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Mortgage Broking Foundations course, we place a significant emphasis on Nexus CRM and BrokerEngine. Mortgage broking VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient. Team members undertaking the additional two-week, high-intensity Mortgage Broking course will gain expertise in the following areas:

• Introduction to Mortgage Broking
• Document Processing Basics
• Hands-on Document Processing
• Document Editing Standards and Advanced Processing
• Broker/VA Communication
• Nexus CRM Training
• BrokerEngine Project Management
• Introduction to ApplyOnline
• Scenario-Based Training

This comprehensive approach ensures he is well-equipped to handle a variety of tools and tasks, leading to increased efficiency and productivity in mortgage broking support roles. The extensive practice with Nexus CRM and BrokerEngine guarantees that our VAs are not only knowledgeable but also highly proficient in using these essential tools.

Additional Tools Proficiency
Before our onboarding training, he had already learned and gained experience with the following tools:

• Practical Application: Word
• Basic Knowledge: Excel, Outlook
• Limited Experience: OTranscribe, FTR Player, Liberty Player, FileZilla

Additional Skills and Notable Experience
His experience includes over seven years as a team lead at a call center and two months as an on-the-job trainee at a hotel. These roles enabled him to develop valuable professional and technical skills. He also participated in leadership training programs, equipping him with practical skills in organising, team handling, and professional conduct, all of which contribute to his strong work ethic and leadership capacity. Key skills and tasks include:

• Agent and performance management, coaching, and delegation
• Email communication and file management
• Client query resolution via email
• Reporting on quality and productivity
• Experience using transcription software and document handling tools
• Office support tasks like data entry, filing, and document organisation
• Exposure to front-desk operations and hotel systems

Learning Ability and Work Proficiency
He is a diligent learner who steadily builds proficiency through practice and observation. He follows instructions with ease and demonstrates patience when adapting to new systems. He takes time to understand unfamiliar tasks thoroughly, allowing him to quickly grasp processes and demonstrate consistent improvement. He communicates clearly, asks the right questions when needed, and works well with minimal supervision. His organisational skills are strong, and he consistently produces work that meets quality expectations.

Interpersonal Skills and Personal Characteristics
He is warm, sincere, and outgoing. His friendly and sociable nature allows him to work harmoniously with others, while his maturity and enthusiasm for learning help him thrive in collaborative environments. He is articulate and an active listener, capable of expressing ideas clearly and engaging well in discussions. His methodical mindset and sense of responsibility make him a reliable and cooperative team member.

Suitability
He is greatly suitable for any general mortgage broking or general administrative position and is also suitable for voice roles.

Why Christianne is Suitable for the Role
His extensive background in team leadership, client communication, and file management has equipped him with the skills and mindset needed to succeed in mortgage broking support. His adaptability, commitment to continuous improvement, and clear communication style make him a reliable asset to any team. With a strong foundation in administrative work and client coordination, plus a calm and organised approach, he is well-positioned to thrive as an admin team member in the Australian Mortgage Broking space.