PLACED WITH CLIENT

Rodney is a dedicated and versatile member of the Affordable Staff team, bringing a wealth of experience with a Bachelor of Secondary Education in Physical Science, he excels in both customer service and management roles.

Work History:

Before Affordable Staff, he gained years of experience in various industries and has a strong command of the English language in both spoken and written forms.

He previously served as a branch manager for 6 months at a cellphone accessories and services company, where he improved sales and handled disputes and complaints. This role further developed his relational, communication, and people management abilities. He worked as a volunteer teacher for 9 months, where he was responsible for all students under his care, teaching all academic subjects. This role honed his relational, communication, and time management skills. He also worked as a customer service representative for nearly 3 years, handling billing, customer inquiries, and financial disputes. This position enhanced his problem-solving, multi-tasking, and attention to detail.

Personal Details:

Rodney enjoys a variety of personal interests such as video games, Korean dramas, listening to music, and watching Netflix. He loves playing online games and spending time with his pet dogs.

Personality and Traits:

He is known for his confidence and maturity. He is a competitive individual who pays great attention to detail, making him highly reliable in his work. His friendly and approachable nature adds to his effectiveness in team settings.

Skills and Communication:

He has excellent verbal and written communication skills, ensuring clear and effective interactions. His ability to follow instructions and adapt quickly to existing systems and workflows makes him a valuable asset to any team. His detail-oriented nature ensures high-quality work output.

Supervision and Organization:

While he requires support when learning new systems and processes, he is well-organised and capable of managing his tasks efficiently. His reliability and structured approach to work make him greatly suitable for any general administrative position.

Current Employment with Affordable Staff:

Rodney has been an integral part of Affordable Staff since March 2022, specialising in Real Estate support. His role involves a variety of tasks aimed at streamlining property management processes for his client. His responsibilities are diverse, covering everything from lease agreements to property advertising, ensuring smooth operations and efficient service delivery. His tasks include:

1. Lease and Application Management
   • Filling out Real Estate Institute of Victoria (REIV) forms to ensure compliance with regulatory standards.
   • Processing applications efficiently, verifying details, and processing them promptly to facilitate quick tenant placements.
   • Creating new lease agreements
   • Editing errors and fixing amended forms by correcting errors in forms and documents, ensuring accuracy and professionalism.
   • Processing renewals smoothly and without disruption.
2. Property Advertising and Documentation
   • Downloading recent photos of every property to ensure they reflect current conditions.
   • Advertising by uploading photos to the property address list and adding descriptions to make them attractive and informative for potential tenants.
   • Updating property listings with any rent increases, helping tenants make informed decisions.
3. Communication and Coordination
   • Maintaining clear communication with all stakeholders by promptly emailing application forms, ensuring all parties are well-informed.
   • Conducting thorough rent reviews and manages rent increase processes, balancing the needs of landlords and tenants while adhering to market trends and regulations.

Client Recommendation:

“Rodney has been vital for the development of our team through his consistent support behind the scenes. He’s enabled our team to concentrate on building relationships with our clients whilst having the confidence that the support work is being effectively managed.”

His diverse experience, strong educational background, and excellent interpersonal skills make him a key member of the Affordable Staff team. His dedication and ability to adapt quickly to new environments ensure he consistently delivers high-quality results, making him an asset to any administrative role.