Team Member Ready for Placement

Joyce holds a Bachelor of Science in Accounting Technology and brings with her a well-rounded background in accounting, customer service, and administrative work. She is a dedicated and self-disciplined individual who enjoys staying active through dancing and general exercise. Her strong foundation in accounting practices, paired with her hands-on experience in both retail and operational settings, has equipped her with the practical skills and professionalism required in supporting Australian accounting clients.

Onboarding Training and Assessment
At Affordable Staff, we ensure that every team member possesses a robust understanding of administrative tasks while also having a deep appreciation and comprehension of Australian business practices and cultural nuances. This dual focus ensures they are exceptionally well-prepared to support their clients effectively. All our VAs begin with general admin training that focuses on real estate, providing them with valuable context for working with Australians and a comprehensive overview of general admin competencies. This foundational training ensures that trainees are versatile and capable of supporting a wide range of administrative tasks.

Our training program for Accounts Virtual Assistants (VAs) encompasses a comprehensive suite of topics essential for proficient financial administration. The curriculum begins with foundational bookkeeping tests and a basic accounting refresher, followed by specialised modules on an introduction to Australian accounting and taxation. Trainees delve into business activities and entity reporting within Australia, learn the basics of accounting ledgers, and get acquainted with various accounting software, including Xero and MYOB. The program includes detailed steps for setting up and using these tools, covering everything from bank feeds to payroll compliance and invoice creation. VAs gain hands-on experience by processing various tasks in Xero, ensuring practical application of their learning.

Additionally, the training addresses taxation topics, including types of taxes, regulations, and laws specific to individuals and businesses in Australia. The final segment includes a thorough assessment and certifications in Xero and MYOB, ensuring that trainees are well-prepared for real-world accounting tasks.

This comprehensive approach ensures our VAs are highly skilled in both general administrative support and specialised accounting functions, making them invaluable assets to their clients.

Affordable Staff Tools Training
Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Accounting Foundations course, we place a significant emphasis on Xero and MYOB. Accounting VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient.

Additional Tools Proficiency
Prior to our onboarding training, she has been identified as proficient with the following tools and software:

• Advanced: MS Outlook, Teams, OneDrive
• Practical Application: QuickBooks, SAP Business ONE, MS Excel, PowerPoint, Adobe Photoshop, CorelDRAW, Canva
• Limited Experience: MS OneNote
• Basic Knowledge: MS Word, WordPress

Additional Skills and Notable Experience
She has held roles that span customer service, accounting, and operations management over a span of more than six years. She served as a cashier and customer service representative at a grocery store for 1 year and 8 months, worked as an intern at a real estate firm handling payroll and filing tasks, and was later promoted from accounting staff to operations supervisor at a hardware store, where she worked for 4 years and 4 months. Key skills and responsibilities include:

• Managing accounts payable and receivable
• Tracking purchases and updating suppliers
• Supervising staff and overseeing store operations
• Creating price quotes and daily sales reports
• Using SAP Business ONE for transactions and Excel for encoding data
• Handling client concerns and maintaining supplier relationships
• Participating in product expos and supplier briefings to enhance knowledge of goods and services

During her internship, she was also tasked with preparing payroll in Excel and assisting employees with government benefits processing.

Learning Ability and Work Proficiency
She is a steady and self-motivated worker who demonstrates consistency and dedication in her work. She is highly organised and autonomous, capable of completing tasks with minimal supervision. Although she prefers to fully understand new processes before engaging, this thoughtful approach contributes to the accuracy and quality of her output. She shows good written communication skills and steadily adapts to tasks as she gains confidence, especially in new or unfamiliar areas.

Interpersonal Skills and Personal Characteristics
She presents a calm and composed demeanor with a grounded approach to teamwork. She demonstrates responsibility, professionalism, and a strong sense of organisation. While she may come across as reserved initially, she has shown the ability to cooperate effectively with others and a readiness to take initiative. She is outspoken when needed and continuously strives to improve her work and communication.

Suitability
She is greatly suitable for any general accounts or general administrative position, as well as voice roles and basic social media tasks.

Why Joyce is Suitable for the Role
Her combination of accounting education, multi-role experience in customer-facing and back-end financial positions, and her calm, structured approach to work makes her a strong candidate for administrative and accounting roles. Her prior use of tools like SAP Business ONE, Excel, and QuickBooks demonstrates her ability to manage financial workflows, while her experience supervising operations and dealing with clients shows she can handle both analytical and interpersonal aspects of the role. With her steady performance and willingness to improve, she is well-prepared to provide reliable and detail-oriented support to clients in the Australian Accounting space.