Team Member Ready for Placement

Raphoncelle is a dedicated and motivated individual with a Bachelor’s in Elementary Education Major in General Education. She is a proud mother of two children and spends her free time enjoying anime, taking relaxing walks, and tending to her home garden. With a deep-rooted love for nature and family, she finds solace in nurturing her plants, which reflects her calm and patient demeanor. Her professional background, coupled with her nurturing spirit, makes her well-suited for roles requiring detail-oriented work and efficient management of tasks.

Onboarding Training and Assessment

Raphoncelle has successfully completed the comprehensive onboarding training and assessment at Affordable Staff, where she developed a robust understanding of administrative tasks, especially within the Australian real estate sector. Her training covered key fundamentals of the Australian real estate market, including tenancy agreements, property management processes, and data entry tasks. She excelled in exercises that involved processing invoices, lease agreements, and conducting routine inspections, all of which honed her organisational and multitasking abilities. Raphoncelle’s ability to quickly grasp and apply knowledge makes her an asset in managing the nuanced requirements of real estate administration.

Affordable Staff Tools Training

During her onboarding, Raphoncelle demonstrated proficiency in using essential software tools that are integral to the General Admin training program at Affordable Staff. She gained hands-on experience with tools like LastPass for secure password management, Outlook for email organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for cloud storage, and Trello for project management.

These tools, paired with her growing familiarity with property management systems such as Property Tree, Property Me, Console, and DocuSign, equip her to perform administrative duties efficiently and accurately.

Additional Skills and Notable Experience

Raphoncelle brings notable experience from her past roles. She worked as a customer service representative for 5 years and 10 months across two different call centers, where she developed strong communication and problem-solving skills. Additionally, her experience as a field enumerator for a statistical government agency and as a cashier in retail strengthened her ability to manage data and provide excellent customer service.

Raphoncelle has been with Affordable Staff since May 2022 in the property management space. Her responsibilities include:

• Enquiries and Listings Management
  • Adding all enquiries by clients through website listings.
  • Tracking all listings, whether from clients or competitors.
  • Documenting new listings before they go live on the website.
• Contact and Property Management
  • Updating database with new contacts or properties submitted via spreadsheet or email.
  • Adding new contacts submitted through forms.
  • Adding properties to database, ensuring all information is up to date.
• Contracts and Appraisals
  • Drafting contracts for prospective buyers.
  • Processing sales appraisals submitted by sales agents
  • Handling rental appraisal requests.
  • Drafting and e-mailing master contracts.
• Client and Property Interaction
  • Collecting and managing lists of clients who attend open home inspections
  • Adding all client requirements and considerations in for purchasing properties.
  • Adding newly acquired rental properties to the system and removing those that are no longer under management.
  • Assigning point-of-contacts.
• Reporting and Status Updates
  • Creating monthly suburb sales reports.
  • Updating statuses of properties sold but awaiting settlement and properties that have already been sold.
  • Updating postal addresses on settled properties.
  • Archiving clients with no active details as sent by sales agents or as listed.
  • Checking incoming enquiries from the website related to reciprocal easement agreements.

Learning Ability and Work Proficiency

Raphoncelle is a steady worker who demonstrates determination and perseverance in all her tasks. She follows instructions well, whether through recorded videos or hands-on practice and is quick to adapt when exposed to new systems and processes. While she may require initial support when learning new systems, her organisational skills and eagerness to improve ensure she becomes proficient in her role over time. She communicates effectively, both verbally and in writing, making her highly suitable for administrative tasks that require precision and attention to detail.

Interpersonal Skills and Personal Characteristics

Raphoncelle’s personality shines through her cheerful and energetic demeanor. She brings enthusiasm and a calm presence to the workplace, making her approachable and easy to work with. Her confidence is evident in her proactive approach to tasks, and she is always willing to accept responsibility, whether in leading initiatives or cooperating with others. Her professional ability and competence are matched by her sincerity and helpfulness, creating a harmonious and friendly atmosphere. Raphoncelle’s orderly nature and interest in her work ensure that she remains focused and committed to delivering high-quality results.

Suitability

Raphoncelle is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles and basic social media tasks.

Why Raphoncelle is Suitable for the Role

Raphoncelle’s combination of solid educational background, practical experience in customer service, and in-depth training in real estate administration makes her exceptionally well-suited for roles within the Australian Real Estate space. Her cheerful and organised nature, proficiency with essential tools, and ability to manage diverse administrative tasks ensure she will be a valuable asset to any team. With her positive attitude and willingness to learn, Raphoncelle is poised to excel in any real estate or administrative role she undertakes.