Team Member Ready for Placement

Vien holds a Bachelor of Secondary Education Major in Music, Arts, Physical Education, and Health, and brings with him a well-rounded background in education and customer service. He is calm, composed, and responsible, showing a steady and methodical approach to his work. With nearly four years of combined experience as an online English teacher and customer service representative, he has developed strong communication skills, attention to detail, and a sincere commitment to delivering quality outcomes.

He enjoys watching movies and playing video games in his free time, which adds a creative and observant edge to his personality. He also has a knack for basic design and editing work — creating simple invitations and social media graphics using Canva, and doing casual photo editing on mobile apps. These creative skills allow him to bring a personal touch to tasks that require visual presentation or content creation.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Vien and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Before onboarding training, he had already learned and gained experience with the following tools and software:

• Practical Application: Word
• Limited Experience: PowerPoint, Teams, Canva
• Basic Knowledge: Excel, Outlook, Trello, Hubstaff, LastPass, DocuSign

Additional Skills and Notable Experience
Vien has nearly four years of professional experience, having worked as an online English teacher for 1 year and 11 months where he delivered lessons clearly and engagingly to international students, and as a customer service representative for a total of 2 years and 8 months across two telecommunications call centers, where he effectively handled customer inquiries and demonstrated strong interpersonal and problem-solving skills. These roles have helped him develop strong client-facing and administrative capabilities that are highly transferable to a real estate support environment.

Learning Ability and Work Proficiency
He adapts quickly to systems and workflows, displaying a high level of autonomy in completing tasks once familiar with the process. He is highly organised and detail-oriented, with excellent analytical thinking and comprehension. He shows a thoughtful and analytical approach when encountering new instructions, often asking clarifying questions to ensure accuracy. He quickly adapts with guidance, follows instructions well, communicates clearly both in writing and verbally, and works efficiently with minimal supervision.

Interpersonal Skills and Personal Characteristics
He maintains a calm and steady presence in the workplace, showing quiet confidence and a strong sense of responsibility. He is systematic and diligent, always striving for accuracy and consistency. His modest and sincere nature makes him approachable and cooperative in team environments, while his resourcefulness and mental sharpness ensure that he contributes meaningfully to tasks and problem-solving efforts.

Suitability
He is greatly suitable for any general real estate, property management, or general administrative position, and is also suitable for voice roles and basic social media.

Why Vien is Suitable for the Role
His background in teaching and customer service, combined with his ability to work independently and methodically, makes him a strong fit for real estate administrative roles. His calm demeanor, strong communication skills, and ability to absorb processes quickly enable him to support client operations with consistency and reliability. With a well-balanced mix of soft skills and technical capability, he is ready to take on administrative responsibilities and thrive in a real estate support environment.