Team Member Ready for Placement

Nicole holds a Bachelor of Arts in Communications and brings with her a creative and client-focused approach to administration. She enjoys photography, hiking, reading, cooking, journaling, and watching films and series in her spare time. She has a background in both administrative and sales roles, with strong exposure to customer handling and operations coordination. She is now transitioning into the Australian real estate space, where her strong communication skills and versatile administrative capabilities will be valuable assets.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Nicole and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before our onboarding training, she had already learned and gained experience with the following tools:

• Advanced: Word, PowerPoint, Canva
• Practical Application: Excel, Outlook, Publisher, OneDrive
• Limited Experience: OneNote, Forms, Adobe Photoshop, LastPass, DocuSign
• Basic Knowledge: Teams, Illustrator, AutoCAD, SketchUp, Trello, Hubstaff

Additional Skills and Notable Experience
She brings valuable experience from her roles in sales and administrative support. She worked as a sales admin assistant and sales executive for 9 months at a management school and as a recruitment hub intern at a call center for 2 months. Key skills and tasks include:

• Handling client inquiries and concerns
• Creating proposal decks, sales reports, and daily reports
• Using tools and software needed for sales and admin tasks
• Processing payments, coordinating with internal teams, and managing coworking space rentals
• Drafting memos and managing tenant communication
• Providing full operations support, including logistics and coordination
• Demonstrating forward-thinking problem-solving and a proactive mindset

Learning Ability and Work Proficiency
She learns quickly and adapts seamlessly to new systems and workflows. She demonstrates strong analytical thinking, with excellent comprehension and a keen, logical mind. She follows instructions well, communicates clearly in both written and spoken formats, and is highly autonomous in her work. She is exceptionally organised and has been advised to continue using her spare time effectively for reviewing output to further refine her work.

Interpersonal Skills and Personal Characteristics
She is composed and steady in her approach, showing maturity, humility, and a deep sense of responsibility. She is confident and brilliant in taking initiative and shows consistent interest and patience in her work. She works well with others and remains systematic and reliable in her tasks. Her professional conduct is masterful, and she maintains a smart, efficient, and cooperative demeanor.

Suitability
She is greatly suitable for any general real estate, property management, or general administrative position, as well as for voice roles and basic video editing.

Why Nicole is Suitable for the Role
Her strong foundation in administrative work, paired with her hands-on sales and client coordination experience, makes her a well-rounded candidate for a real estate admin role. She has a keen understanding of how to manage client communications, support operational processes, and maintain accuracy and efficiency in her tasks. Her excellent communication, strong organisational skills, and proactive nature position her as a reliable and effective support team member in the Australian real estate industry.