PLACED WITH CLIENT

Ester is a dedicated individual with a passion for reading books, watching Netflix, and engaging in church activities. She loves diving into Paolo Coelho novels, watching theater, visiting museums, and listening to true crime podcasts that are psychology or medicine-related. Ester also enjoys simple origami and general exercise. She holds a Bachelor of Science in Psychology, which has equipped her with a deep understanding of human behavior and excellent analytical skills.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Ester is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Ester’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Ester with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Ester was introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combined theoretical instruction with practical, hands-on activities, allowing Ester to apply the learnings immediately. She is now knowledgeable in securely managing passwords, organising and categorising emails, capturing and sharing visual content, tracking work time and productivity, conducting and managing virtual meetings, handling cloud storage, and managing projects effectively.

Additionally, Ester received an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic. This comprehensive approach ensures Ester is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Ester has six months of work experience as an admin assistant at a local psychology review center. This role helped improve her communication and problem-solving skills, further enhancing her suitability for the real estate industry.

Since February 2024, Ester has been a dedicated member of the Affordable Staff team, working within the real estate space. She assists her clients with various tasks, showcasing her proficiency and reliability in managing property-related responsibilities. Ester’s role involves:

• Property Management Tasks
  • Adding descriptions, images, and floorplans of properties.
  • Uploading property-related documents.
  • Entering and updating tenant details in console and residential tenancies bond authority.
  • Lodging tenant bonds and handling bond-related documentation.
  • Managing bills and entering creditor profiles.
• Tenant Communication and Documentation:
  • Sending emails to tenants regarding lease agreements, move-in dates, and property notices.
  • Forwarding tenant emails to the appropriate contacts and moving emails to respective folders.
  • Scheduling move-in dates and sending lease agreements to concierge and building managers.
• Administrative Support:
  • Creating and updating Excel spreadsheets.
  • Saving and organising files.
  • Running national tenancy database checks and handling tenant application surveys.
• Miscellaneous Tasks:
  • Exploring PropertyMe knowledge base.
  • Editing and creating invoices to reflect rent increases.
  • Performing non-urgent tasks during downtimes to ensure smooth operations.

Ester also has experience with database cleanup using the REX system. Her attention to detail and organisational skills helped identify and fix inconsistencies, enhancing our data accuracy and management processes.

Learning Ability and Work Proficiency

Ester has shown remarkable learning ability and work proficiency. While she requires a little time to absorb new processes, she is well-organised and systematic in her approach. Her good written communication skills, combined with her empathy, make her a reliable team member who can follow instructions meticulously. Ester’s eagerness to learn and improve continuously makes her a valuable addition to any team.

Interpersonal Skills and Personal Characteristics

Ester is a gentle and cheerful individual, known for her diligence and readiness to accept responsibility. She is enterprising and able, with a professional ability that is both efficient and patient. Ester is keen and orderly in her work, modest and friendly in her interactions, and punctual and obliging in her duties. Her empathetic nature and good written communication skills make her an excellent team player. Although she needs support when learning new systems, she quickly adapts and becomes proficient, demonstrating her capacity for organisation and cooperation.

Suitability

Ester is greatly suitable for any general real estate, property management, or general administrative position. She is also well-suited for basic social media tasks.

Why Ester is Suitable for the Role

Ester is a perfect fit for the role due to her excellent communication skills, attention to detail, and eagerness to learn. Her background in psychology, combined with her extensive training and hands-on experience, ensures she is well-prepared to excel in the Australian Real Estate space. Her ability to adapt to new systems and tools, coupled with her organised and systematic approach, makes her an invaluable asset to any team.