Team Member Ready for Placement

Angelica is a Bachelor of Secondary Education Major in Mathematics graduate who enjoys reading books, hiking, watching Netflix, and spending time at the beach. She has previous experience working as a Customer Service Representative for 1 year and 3 months in a call center environment, where she handled customer concerns, email communication, order verification, and delivery coordination. She is calm, responsible, and well-organised, with good verbal and written communication skills. She demonstrates a steady and reliable work ethic, follows instructions with ease, and shows a willingness to continuously learn and improve in her role.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, she and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to her onboarding training with us, she had already learned and gained experience with the following tools and software:

• Advanced: Microsoft PowerPoint
• Practical Application: Microsoft Word, Microsoft Excel, Microsoft Teams
• Limited Experience: Microsoft Outlook, OneDrive, Canva

Additional Skills and Notable Experience
Angelica has gained experience in customer service and client communication through her work in a call center environment, where she handled customer concerns, email correspondence, order coordination, and customer support tasks.

• Worked as a Customer Service Representative for 1 year and 3 months in a call center environment
• Assisted customers with inquiries, concerns, and flower delivery-related concerns
• Coordinated with customers and florists regarding scheduled deliveries, delays, and order concerns
• Verified customer information and obtained confirmations through outbound calls
• Frequently handled email communication and customer correspondence
• Used tools such as Five9 and OMS for customer calls, order management, and coordination
• Developed strong customer service, communication, and problem-solving skills
• Learned the importance of efficiency and continuous improvement in providing quality customer support
• Participated in up-training sessions to stay updated with new processes and workflow changes
• Demonstrated adaptability and willingness to continuously learn new procedures and systems

Learning Ability and Work Proficiency
Angelica is a steady and reliable worker who shows continuous progress in her work. She communicates clearly through both verbal and written communication, listens actively, and follows instructions with ease. She is highly organised, systematic in completing tasks, and able to work with minimal supervision once familiar with processes. She shows a strong willingness to learn and continuously improve, although as a newcomer, she may initially require additional time to complete unfamiliar tasks until she gains exposure and confidence.

Interpersonal Skills and Personal Characteristics
She presents herself as calm, responsible, and professional in the workplace. She works harmoniously with others, maintains a steady and composed approach to tasks, and demonstrates confidence when handling responsibilities. Her keen interest in learning, cooperative nature, and dependable attitude allow her to contribute positively to team environments while maintaining professionalism in client and customer interactions.

Suitability
Angelica is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles and basic social media tasks.

Why Angelica is Suitable for the Role
Angelica’s background in customer service, combined with her strong communication skills, organised work style, and willingness to continuously learn, makes her a strong fit for an administrative role in the Australian Real Estate space. Her experience handling customer concerns, coordinating schedules and updates, and managing email communication has helped her develop professionalism, attention to detail, and reliability in fast-paced environments. In addition, her training with Affordable Staff has equipped her with foundational real estate knowledge, administrative competencies, and familiarity with essential workplace tools, allowing her to adapt well to administrative and client support responsibilities.